Refunds and Cancellation

Every product page shows its description, a preview of its pages and its price, and there is a free product you can try to see what the material is like. We recommend it before a first purchase.

If you chose bank transfer and the payment has not been approved yet, contact us and we cancel the order with nothing charged.

If an order contains a physical product that has not been dispatched yet, you can cancel it, or just the physical part of it. Once it is on its way, the return rules below apply.

We refund in these cases:

• The file is damaged, incomplete, or will not open.
• The product is materially different from its description.
• You cannot reach it and we are unable to fix that.
• You were charged twice for the same order, or charged the wrong amount.
• You paid and the product never arrived.

If the problem is opening or reaching the file, write to us first: it is usually quick to fix and the product stays yours. If we cannot fix it, a refund applies.

Because delivery is immediate, we do not refund a change of mind once the file has been downloaded. That is what the preview and the free product are there for.

A posted product follows different rules from a digital one:

• It arrived damaged or faulty: we replace it or refund it, and the return is at our cost.
• You received the wrong product: we put it right or refund it, and the return is at our cost.
• Something was missing, or nothing arrived: we complete the order or refund it.
• Delivery is much later than you were told: you can cancel and get your money back.

Tell us within seven days of receiving it if it is damaged, wrong or incomplete, and it helps to keep the product and its packaging as they arrived. If you simply change your mind about an undamaged product, we accept it back unused and in its original condition, with the return cost on you.

Write to notesharbor20@gmail.com or message +968 94990805 on WhatsApp with your order number and a short description of the problem. If a physical product arrived damaged, a photo helps.

We reply within three working days. If a refund is approved we carry it out within fourteen days, back to the method you paid with; the money may take further time to reach you, set by your bank or the payment provider. Access to a refunded digital product is removed.

This policy does not reduce your rights under Omani consumer protection law and the distance-selling regulations issued under it. If we cannot reach a resolution, you can complain to Oman's Consumer Protection Authority through its official channels at cpa.gov.om.